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Privacy Policy

Last updated: 20 August 2026 · Applies to kundliapi.com, the KundliAPI developer API and the Kundli Android app

Who we are

This platform is operated by KSBM Infotech Private Limited ("KSBM", "we", "us"), a company incorporated in India. We are the data fiduciary for the personal data described below under the Digital Personal Data Protection Act, 2023 ("DPDP Act").

This policy covers three things we run: the website kundliapi.com, the KundliAPI developer API, and the Kundli mobile app on Google Play. Where a section applies to only one of them, it says so.

Contact: support@kundliapi.com · +91-8595440679 · India.

1. What we collect

1.1 Account details

Your name, email address and mobile number when you register, and the one-time codes used to verify them. Accounts created with a mobile number are stored against that number; we never ask for your password over email, chat or phone.

1.2 Birth details

Date, time and place of birth, and gender where you give it โ€” for you and for anyone whose chart you generate. This is the heart of the service: it is used to calculate charts, dashas, doshas, panchang and reports. We treat it as sensitive personal data and never sell it, never use it for advertising, and never share it with anyone who is not delivering the feature you asked for.

1.3 Things you upload

Profile photo, and โ€” if you use the branding features โ€” your logo, photograph, footer banners, awards and certificates, social links and video links. These are stored on our own servers and are shown only in the reports you generate.

1.4 Your customers' details (astrologers)

If you use the business features to keep customer records, remarks and reminders, those people's details are processed by us on your instructions. You are responsible for having their consent; we act only as a processor for that data and delete it when you delete your account.

1.5 Consultations and companion features

Messages, call metadata and the notes the companion feature (Vedika) keeps so it can follow your chart over time โ€” your daily plans, moods and reflections. Voice consultations are carried as live audio; we do not record them unless you are told so at the time.

1.6 Payments

Plan purchases and wallet top-ups are processed by our payment gateway (Razorpay, and in some flows Cashfree). We never see or store your card number, UPI PIN, CVV or bank credentials. We keep the order reference, amount, tax split, status and timestamp.

1.7 App and device data

In the mobile app: your device push token (to send you notifications), app version, device model and Android version, crash information, and which screens or features you opened. Notification permission is asked for and can be withdrawn from Android settings at any time. The camera and microphone are used only during a consultation call or when you take a profile photo, and only while that screen is open.

1.8 API usage (developers)

Request counts, timestamps, endpoints called, and the domains and IP addresses you verify against your API key, for rate limiting, billing and abuse prevention.

1.9 Server logs and cookies

IP address, browser type, referring page and general location, from web server logs. The website uses browser storage for your session and language choice. The app uses local storage on your own device for the same purpose, and to keep a generated report so it does not have to be built twice; that stored report is encrypted on the device.

2. Why we use it

  • To calculate and deliver charts, reports, horoscopes, panchang and matching.
  • To create and secure your account, and to sign you in.
  • To take payments, issue invoices, and manage plans, renewals and wallet balances.
  • To brand your reports with the logo, name and contact details you configured.
  • To send transactional messages โ€” verification codes, payment confirmations, API credentials, reminders you set, and service notices. Marketing messages are sent only if you opt in, and every one carries a way to stop them.
  • To keep the service standing up: rate limiting, fraud and abuse prevention, and debugging.
  • To meet legal, tax and accounting obligations.

Our lawful bases are your consent (given when you enter details or opt in), the performance of our contract with you, and our legal obligations.

3. Who we share it with

We do not sell, rent or trade your personal data. We share only what a job needs, with providers who act on our instructions:

  • Payments: Razorpay Software Private Limited; Cashfree Payments India Private Limited.
  • Notifications: Google Firebase Cloud Messaging (push), our SMS gateway (one-time codes and alerts), and our email provider.
  • Consultation calls: LiveKit, for carrying live audio and video.
  • Guidance and voice features: specialist text- and speech-generation providers, including OpenAI and ElevenLabs, which process the prompt needed to produce a response and are contractually barred from using it for their own purposes.
  • Hosting: Amazon Web Services (Mumbai region) and our database provider.
  • Legal: where we are required by law, a court, or a lawful government request, or to protect our rights, users and systems.

Some of these providers process data outside India. Where that happens we rely on contractual protections and transfer only what the feature requires.

4. Google Play data safety

The Kundli app collects the categories listed above. Data is encrypted in transit. You can request deletion of your account and data from inside the app, and from the web page linked in section 6. We do not use your data for advertising or share it with data brokers.

5. How long we keep it

  • Account and content: until you delete your account, or until 24 months after your last sign-in, whichever comes first.
  • Payment and invoice records: eight years, as required by the Companies Act, 2013 and Indian tax law. These are kept even after account deletion.
  • API usage logs and server logs: 90 days.
  • A record that an account was deleted, and when: kept indefinitely, without your name, email, phone or birth details.

6. Deleting your account

You can delete your account yourself:

  • In the app: side menu → Account & Legal → Delete Account.
  • On the web: kundliapi.com/delete-account.html.

Deletion removes your profile, saved birth details, generated reports and their history, branding files, customer records, companion memory, wallet balance and cart. It cannot be undone. Payment records and the deletion record described in section 5 are kept. If your account holds a live API key we will ask you to contact us first, so an integration your own users depend on is not cut off without warning.

7. Your rights

Under the DPDP Act you may ask us to give you a copy of your personal data, correct or complete it, erase it, or tell you who we have shared it with. You may withdraw a consent you gave, and you may nominate someone to exercise these rights if you die or are incapacitated. Write to support@kundliapi.com from your registered email; we answer within 30 days.

Grievance redressal

If you are not satisfied with our answer, write to our Grievance Officer at support@kundliapi.com with "Grievance" in the subject, or call +91-8595440679 on a business day. If it is still unresolved you may approach the Data Protection Board of India.

8. Security

  • Passwords are stored as PBKDF2 hashes (100,000 iterations) with a per-account salt โ€” never in readable form.
  • All traffic runs over HTTPS.
  • API keys are bound to the domains and IP addresses you verify, and are rate limited.
  • Reports cached on your phone are encrypted with a key held in the device's hardware-backed keystore.
  • Access to production systems is limited and logged.

No system is perfect. If a breach affects you, we will notify you and the Data Protection Board as the law requires.

9. Children

The service is meant for people aged 18 and over. We do not knowingly collect data from a child. If a chart is generated for a child by a parent or guardian, the adult providing the details is responsible for that consent. If you believe a child has given us data directly, write to us and we will delete it.

10. Changes

We may update this policy. The date at the top always shows the current version, and material changes will be notified in the app or by email before they take effect.

11. Contact

KSBM Infotech Private Limited · support@kundliapi.com · +91-8595440679 · Contact page.

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